The “customer comes first” ethic is a core part of not just Crown House but also Cooke & Mason plc and Stephenson’s Insurance Services.
Here are some examples of the comments our clients have made:-
“When we were indirectly involved in a serious incident last year they went beyond the call of duty.”
“They provide cost effective health and safety training.”
“The support of Crown House in guiding us through this difficult time was essential.”
“They have a genuine interest in our business and their industry knowledge is first rate.”
“The involvement of Crown House has been beneficial, with there being a significant improvement in health and safety.”
“They have a pragmatic approach.”
“The decision of the HSE not to prosecute was due to some of the very good procedures we had in place.”
“There is a strong emphasis on reducing the frequency and severity of accidents and claims.”
“Crown House’s efficiency, knowledge and friendliness are first class.”
“Crown House provide a personal service.”
Customer feedback
As part of Crown House’s drive to improve our service, we recently commissioned an independent consultant to seek from our client base, on an unattributable basis, feedback in respect of the service they receive. We were very pleased with the findings. Here are some of the key points coming out of the interviews:-
100% are prepared to recommend Crown House to others and most have done so.
100% said they get the support they need from Crown House.
100% said documentation was clear, accurate and comprehensive.
100% said Crown House were nice people to do business with.
85% said they were prepared for Crown House to be referred to as a “preferred” or “approved partner.”
100% said Crown House provides value for money.
100% said they choose to stay with Crown House because of our service.
Motor Trade